NBN Scam Calls: They Won't Disconnect You
Phone calls claiming your NBN service will be disconnected are one of Australia's most persistent scam types. The callers pretend to be from "NBN Co" or "your internet provider" and try to gain remote access to your computer or steal your banking details.
How NBN Scam Calls Work
A caller claims to be from NBN Co or your internet service provider. They tell you:
- "Your NBN connection will be disconnected in 24 hours"
- "We've detected a problem with your NBN line"
- "Your IP address has been compromised"
- "We need to run a diagnostic on your computer"
They then ask you to install remote access software (TeamViewer, AnyDesk) or visit a website to "fix" the issue. Once they have access, they can steal your files, install malware, or access your banking.
Why It's Always a Scam
NBN Co does not make unsolicited phone calls to consumers. NBN Co is a wholesale network provider — they don't have your phone number or account details.
Key facts:
- NBN Co doesn't contact end users — your ISP (Telstra, Optus, TPG, etc.) manages your account
- NBN Co can't disconnect you — only your ISP can do that
- No one will call about "line faults" — the NBN doesn't work that way
- Tech support will never cold-call you — legitimate companies don't call unsolicited
Red Flags
- Automated robocall messages about NBN disconnection
- Callers with heavy accents claiming to be from "the NBN"
- Requests to install remote access software
- Requests for banking details to "verify your account"
- Pressure to act immediately
If someone calls claiming to be from NBN Co or your internet provider, hang up immediately. If you're concerned about your internet service, contact your ISP directly using the number on their website.
What to Do
- Hang up — don't engage with the caller
- Never install software at a caller's request
- Never share banking details over the phone with unsolicited callers
- Report to Scamwatch — Visit scamwatch.gov.au or call 1300 795 995
- Check with Ask Arthur — Describe the call at askarthur.au for instant analysis
If You've Given Remote Access
If you allowed a scammer to access your computer:
- Disconnect from the internet immediately
- Run a full antivirus scan
- Change all passwords from a different, clean device
- Contact your bank if you shared any financial information
- Contact IDCARE on 1800 595 160 for support
Related posts
Think you've received a scam?
Check it instantly — free, private, no signup.
Check now